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Privacy Policy

Privacy Policy & Privacy Notice

Your privacy is important to us. We strive to ensure that our use of your personal information or personal data is lawful, reasonable, and relevant to our business activities, with the goal of improving our services and your experience.


This privacy notice sets out what personal information we collect from you when you use our services, how we collect your personal information, why we collect it and how we use it, and related matters.


Please read this privacy notice carefully to understand our views and practices regarding your personal information and how we will treat it (even if you're a long-standing client) and contact us if you need any clarity or assistance, using the contact details set out at the end of this policy.


This privacy notice is applicable to Feline Fields. This privacy notice should applied with due consideration and compliance with South African and Botswana privacy, protection and other consumer laws as applicable.


This privacy notice applies to you as a customer and to your designated agents and representatives who may, from time to time, be required to give us their personal details. 

This privacy notice does not apply to other parties' sites, products or services, such as sites linked to, from or advertised by us, or sites which link to or advertise our business.


HOW DO WE COLLECT YOUR INFORMATION?


We collect your personal information in the following ways:


  • Actively from you


Active collection of personal information


Our range of services may require you to submit certain information in order for you to benefit from these services or benefit from specified features, such as when you retain us to build a website for you, manage your email accounts or social media platforms, request to receive any newsletters or similar subscriptions or tips/pointers, or participate in a particular activity, such as a promotional competition or the like. If you contact us, we may keep a record of that correspondence.


If you want to get in touch with us via our website contact page, we will ask you to complete a form asking for your name, email address and telephone number. If you become a client, we may also collect personal information from you by asking for further details in our Service Level Agreements or other legal documents and contracts.

 

In these situations, we will


  • ask you for specific information;
  • inform you at each information point what information is required and what information is optional; and
  • indicate the consequences if you don't give us the relevant information. (You will generally need to provide us with the relevant information in order to take full advantage of our services.)


The information we may actively collect from you may include your:


  • identifying information (e.g. your name, surname, ID number)
  • contact details (e.g. e-mail address and phone number)


We may keep all retained information for as long as you continue to use our services and five years afterwards.


Notwithstanding the above, and any other provision of this privacy notice, we may keep some or all your personal information if and for as long as:


  • we are required by law, a code of conduct or a contract with you to keep it;
  • we reasonably need it for lawful purposes related to our functions and activities;
  • we reasonably need it for evidentiary purposes; or
  • you agree to us keeping it for a specified further period.


We will not disclose, for commercial gain or otherwise, your personal information other than as set out in this privacy notice or with your permission.


We may disclose or share your personal information to or with:


  • our affiliates;
  • our employees, contractors and agents if and to the extent that they need to know that information in order to provide services for or to us, such as technical support;
  • in order to enforce or apply our Service Level Agreement or any other contract between you and us;
  • in order to protect our rights, property or safety or that of our customers, employees, contractors, agents and any other third party;
  • in order to mitigate any actual or reasonably perceived risk to us, our customers, employees, contractors, agents or any other third party;
  • any third party who acquires (or proposes to acquire) ownership or control of our assets, shares or management, or that of any affiliates, whether by sale, merger, acquisition or otherwise, and to any third party from who we acquire (or propose to acquire) ownership or control of assets, shares or management, whether by purchase, merger, acquisition or otherwise;


governmental agencies, exchanges and other regulatory or self-regulatory bodies if we are required to do so by law or if we reasonably believe that such action is necessary to:


  • comply with the law or with any legal process;
  • protect and defend the rights, property or safety of us, our affiliates or our customers, employees, contractors and agents or any third party;
  • detect, prevent or deal with actual or alleged fraud, security or technical issues or the abuse, misuse or unauthorised use of our site and/or contravention of this privacy notice;
  • protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, we may proactively disclose such information to the appropriate regulatory bodies and/or commercial entities).


We may use your personal information to compile profiles for statistical purposes and may freely trade with such profiles and statistical data, provided that the profiles or statistical data cannot be linked back to you by a third party.


We will get your permission before disclosing your personal information to any third party for any other purpose.


When you use our services you may choose whether to receive further communications from us of a marketing nature. 


You may refuse to accept, require us to discontinue, or pre-emptively block any approach or communications from us if that approach or communication is primarily for the purpose of direct marketing by opting to unsubscribe.


You may also opt out of receiving direct marketing communications from us at any time by requesting us (in any manner, whether telephonically, electronically, in writing or in person) to desist from initiating any direct marketing to you.


If you have opted out in accordance with the above, we will:


  • send you written (which may include electronic writing) confirmation of receipt of your opt out request; and
  • not send you any further direct marketing communications.


You may (in terms of the Consumer Protection Act, 2008) register a pre-emptive block against direct marketing communications. If you do so, we will not send you direct marketing communications unless you have expressly consented to receiving direct marketing communications from us.


We will not send you direct marketing communications at home at any period during which it is prohibited by law to do so, unless you have expressly or implicitly requested or agreed otherwise.


All information you provide to us is stored on our secure servers or those of our trusted partner services and service providers.


We implement appropriate, generally accepted technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage, including encryption where appropriate.


Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers using the internet and any transmission is at your own risk.


We take reasonable technical and organisational measures to secure the integrity of information we collect about you, using accepted technological standards to –


  • prevent unauthorised access to or disclosure of your personal information; and
  • protect your personal information from misuse, loss, alteration or destruction.


At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:


  • Right of access


You have the right to request a copy of the information that we hold about you. Access to this information may be subject to an administrative fee if your request is manifestly unfounded, excessive or repetitive.


  • Right to rectification


You have a right to insist that we correct data that we hold about you that is inaccurate or incomplete.


  • Right to be forgotten


In certain circumstances you can ask for the data we hold about you to be erased from our records.


  • Right to restriction of processing


Where certain conditions apply you have a right to restrict the processing of your data, for instance how we market to you.


  • Right to data portability


You have the right to have the data we hold about you transferred to another organisation or provided to you in a machine-readable word format.


  • Right to object to processing


You have the right to object or remove your consent for certain types of processing such as direct marketing.


  • Right to raise a complaint


You have the right to complain if you have cause to be concerned about the way we capture, treat or process your personal information.


We may change this privacy notice from time to time. If we do so, we will post the revised policy on our site and take reasonably practicable steps to ensure that you are aware of the updated privacy notice (including, if we have your e mail address, e-mailing you notifications of the updated privacy notice).


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